Terms & Conditions
Terms and Conditions for Excursions & Activities
Prices: Prices are based on known costs during the Winter period and are subject to change. In this case a notice will be given to our selling partner and any bookings made till this moment they will be honored with the booked price.
Prices listed are per person unless otherwise specified.
All mentioned prices include local taxation and have no hidden costs
Prices do not include: (Unless stated) Gratuities to guide, driver, personal items, lunches and drinks. Gratuities are at your discretion and are really appreciated if given.
Payment: Greekholidays.travel accept VISA and MASTERCARD and there is no extra fee for processing credit card payments. Full payment by credit card is required to make a reservation. Payment will be listed as Greekholidays.travel on the credit card statement. No refunds are available once a tour or service has commenced.
GHT accepts bank transfer for bookings via contracted partner. No refunds are available once a tour or service has commenced.
Printer: Please ensure you are able to present the ticket/voucher on the service day. It is vital for operational reasons. Be sure you have either a printed version or you are able to present it using the screen of your smart phone/tablet.
Drivers: For operational reasons guests will be dropped back at convenient stops, depending on the traffic conditions. Our drivers will do their best to drop-off at their hotel or as near as possible, unless stated otherwise. Our guide will be happy to assist and advise the guests.
Smoking: Smoking is not permitted. All tours make frequent stops so that smokers can be catered.
Food and Drink: In the interest of the safety and comfort of all passengers, we ask you not to bring hot food or drinks onto the coach.
Clothing: Entrance to churches and monasteries visited in our tours is not allowed to gentlemen and ladies with no proper outfit.
Children: Children price applies to the age 3-12 years (unless stated otherwise). Children under seventeen must be accompanied by an adult. Infant 1-3 years participate free of charge (unless stated otherwise), seating on the loop of their parent.
Seniors: Age 65 years and over. Passport should be shown on the service day, so they could take advantage of the age discount (wherever applicable).
Pick up points: We provide our pick up points during the booking procedure.
Voucher: Contracted partner must ensure guests will receive a voucher which will be able to present on the service day. It is vital for operational reasons.
Voucher / ticket: You will receive a personalized Greekholidays.travel Voucher for each tour. You must provide the original, authentic Voucher to the appropriate service provider in order to redeem your tour.
Booking process: The Contracted partner has the right of Free Sales, depending on the availability presented offline via mail. Greekholidays.travel undertakes the responsibility of continuous and timely updates of the excursions offered.
The reservations will be directed to GHT via mail (unless XML systems exists). GHT is obligated to inform promptly and on-time the Contracted partner for any irregularity or changes caused before or during the operation of the tours.
Cancellations:
1) Cancellations by customers:
• No cancellation fee applies up to 48hours cancellation prior to service day
• 50% cancellation fee applies for cancellation 48-12hours prior to service day
• No Refund for cancellation less than 12 hours to service day or Non Show guests, unless there is reason for no charge which will be notified to GHT in written.
Note: Cancellation policy mighty slightly vary for some tours. In such case, a special reference will be made within the description area of this specific tour.
2) Cancellations by Greekholidays.travel or its suppliers:
We reserve the right to cancel any of the services, without any penalties beyond offering a full refund.
Gift Certificate: Gift certificate are non-cancellable and are non-refundable.
Tour information: While touring, please note that seats are on a first come first serve basis. We may, at our discretion, require any person to withdraw from any tour if we deem their acts or conduct offensive or a nuisance to other passengers, and we shall have no further liability. We reserve the right to cancel any tours due to lack of demand and to use vehicles as dictated by demand. We also reserve the right to alter at any time any price, place visited, itinerary or hotel owing to unforeseen circumstances.
Every endeavor will be made to advise passengers in advance of any alterations which are deemed necessary. In the event of any passenger not being carried for any cause whatsoever, no liability will be accepted by the operators beyond the refund of the fares. Should the passenger fail to arrive or arrive late at the starting point or during the tour, then no liability whatsoever can be entertained.
Lost property: Whilst every effort is made to return lost property, GHT cannot be held responsible for property left in any of the means of transportation. Property found must be collected from our offices within the Greek destinations.
Liability Insurance: GHT is insured for 1million € Public Liability Insurance per claim & aggregate from a reliable insurance company.
Personal insurance: Is not included.
Luggage: for Overnight Tours the allowance is one suitcase not exceeding 20kg (44lb) in weight. A small amount of hand luggage is permissible. Luggage is carried at the passengers own risk and must be collected by the client.
Promotion & marketing: Greekholidays.travel reserves all rights of the of the material used (texts, photos, video) for promotional reasons.
Special Offers: All offers displayed on the website can only be booked on-line.
Passports & visas: A Passport valid for all countries to be visited must be carried and it is your responsibility to ascertain from your Travel Agent what visas are required.
What the prices include: This is specifically stated on each tour web page.
Third Party Products: Tickets bought through third party suppliers may carry a different set of terms of conditions for which we are not responsible.
General conditions: Each tour operates to sufficient demand. In the event of “Places of Interest” being closed, or road conditions en-route prevent the tour as advertised being operated, every endeavor will be made to substitute an alternative, but the company reserves the right to cancel or alter arrangements. No servant or agent of ours can vary our conditions and any such purposed variation shall be of no effect unless it has been signed by one of our directors.
Force Majeure: If Greekholidays.travel and/or Greekholidays.travel suppliers are prevented from performing any of their duties and obligations hereunder in timely manner by reason of any act of God, strike labor dispute, earthquake, fire, flood, pandemic, public disaster, equipment, software or technical malfunctions or failures, power failures or interruptions, acts of terrorism, war, civil unrest or any other reason beyond their reasonable control, then they will be excused from performance of any such duty or obligation for the period during which such conditions exists.
Dispute: No servant or supplier of ours can vary our conditions and any such purposed variation shall be of no effect unless it has been signed by one of our directors. All matters concerning this booking shall be subject to Greek Law.
Terms and Conditions - Car Rental
1. MINIMUM RENTAL PERIOD:
The minimum rental period is 3 days.
2. PRICE CALCULATION:
The basic rate is calculated in units of 24 hours, with a margin of 4 hours (Exceptions: Athens and Thessaloniki: 90 minutes) taken into consideration for the return of the vehicle. The rate for one day will be charged for return beyond this time.
3. METHOD OF PAYMENT:
Payment is made via a secure website using either Visa or MasterCard and in co-operation with Eurobank - Greece, which will also validate your credit card details. GreekHolidays will verify your booking details and arrange for the due amount to be charged to your credit card. By missing or false booking information the transaction will be deactivated and you will receive an e-mail notification.
4. CANCELLATION:
In case of customer cancellation one month before arrival, 100% of amount already paid will be refunded; up to 2 weeks before arrival, 50% and less than 2 weeks before arrival there will be no refund.
5. CATEGORY OF CAR:
We guarantee the delivery of a rental car within the chosen category. We do not accept reservations for a particular make of car and reserve the right to change the category in exceptional cases.
6. INCLUSIVE: Rates include the following:
a. unlimited kilometres
b. taxes
c. third party liability including insurance for occupants.
i. Death or 3rd party injury
ii. 3rd party material damages
iii. Fire damage
iv. Tires and Chassis Insurance
* All categories are without excess
d. theft, and damage caused by theft and vandalism (as long as the renter presents a police report).
*Cases of gross negligence on the part of the renter, which lead to theft, damage and vandalism, (e.g. leaving key in the car) prohibit the provision of a substitute vehicle and the refund of original rental charges, and are not covered by insurance.
Sums insured are determined by Greek/European regulations.
e. 24-hour breakdown service. Substitution of the vehicle within 48 hours in case of accident or breakdown. Accidents and collisions are to be reported within 24 hours.
f. additional driver
g. road map
7. ADDITIONAL SERVICES - on request:
a. Child Seat free of charge.
b. GPS 6€ + VAT per day.
c. WiFi on the Go at a cost of 8.00 per day (100mb/ day).
8. DELIVERIES AND COLLECTIONS:
TO OUR STATIONS ON CORFU: i. Free delivery / collection between 07:00 and 22:00 hrs at the airport or GreekHolidays town station. Between 22:00 and 07:00 hrs a supplement of 25 Euro will be charged, which is to be paid directly to GreekHolidays locally. ii. Deliveries to or collections from hotels and other places are only possible between 08:30 and 20:00 hrs. A supplement of 22,14€ per journey will be raised, which is to be paid directly to GreekHolidays locally.
TO ALL STATIONS ON CRETE / RHODES / HALKIDIKI: i. Free delivery / collection between 07:00 and 22:00 hrs at the airports, ports and towns with GreekHolidays stations. Between 22:00 and 07:00 hrs a supplement of 25 € will be charged, which is to be paid directly to GreekHolidays locally.
ii. Free delivery / collection between 08:30 and 20:00 hrs to / from all hotels and towns within 20 km from the next GreekHolidays station.
iii. Deliveries to or collections from hotels and places within 20 € 50 km from the nearest GreekHolidays station are only possible between 08:30 and 20:00 hrs. A supplement of 20 € per journey will be raised, which is to be paid directly to GreekHolidays locally.
iv. Deliveries to or collections from hotels and places within 50 - 100 km from the nearest GreekHolidays station are only possible between 08:30 and 20:00 hrs. A supplement of 30€ per journey will be raised, which is to be paid directly to GreekHolidays locally.
v. Deliveries to or collections from hotels and places, which are more than 100 km from the nearest GreekHolidays station, are only possible on request and with extra charge. Please contact us per email under: info@GreekHolidays.gr for further information regarding delivery and extra charges.
TO OUR STATIONS IN ATHENS AND THESSALONIKI:
i. Free delivery /collection between 07:00 and 22:00 hrs at the airports and GreekHolidays stations. Between 22:00 and 07:00 hrs a supplement of 25€ will be charged, which is to be paid directly to GreekHolidays locally.
ii. Delivery / collection to / from hotels or other places (except airports and GreekHolidays stations) is only possible on request and at extra charge. Please contact us at info@GreekHolidays.gr for further information about delivery / collection possibilities and supplements.
TO OUR STATIONS IN KALAMATA:
i. Free delivery /collection between 07:00 and 22:00 hrs at the airports and GreekHolidays stations. Between 22:00 and 07:00 hrs a supplement of 25€ will be charged, which is to be paid directly to GreekHolidays locally.
ii. Delivery / collection to / from hotels or other places (except airports and GreekHolidays stations) is only possible on request and at extra charge. Please contact us at info@GreekHolidays.gr for further information about delivery / collection possibilities and supplements.
MEETING POINT FOR TAKEOVER/RETURN OF RENTAL CAR:
Airport Heraklion: Upon arrival at the airport please report to our desk Nr. 26, which is located outside the arrival hall.
Airport Athens: After arrival at Athens airport please go to Exit B5.
Next to the exit B5 you will find the bus park P4. Here you will find our Autocandia shuttle bus (every 10 , 15 minutes), which will bring you to our station (ca. 7 km from the airport, driving time approx. 7 minutes).
Airport Thessaloniki:
After arrival at Thessaloniki airport please make your way to departure area B (there is a lift for your convenience).
At the car park opposite you will find our Autocandia shuttle bus, which will bring you to our station, ca. 2km outside the airport.
Airport Corfu:
After arrival at Corfu airport please make your way to the bus stop which is located 10 m right of the arrivals area.
Here you will find our Autocandia shuttle bus (every 15 minutes), which will bring you to our station, ca. 150 m outside the airport.
All other airports and ports:
You will be met at the exit of the safety area by a representative with a sign bearing your name.
Deliveries to hotels: At the reception
9. EXTRA COSTS:
a. If the wrong grade of petrol is filled, the renter will be required to pay for repairs caused by his/her negligence. The sum already paid for a full tank of petrol is not transferable to a substitute vehicle.
b. By loss of the key or remote control, the renter will be required to pay for a replacement. Price is dependant on dealer and make of car.
c. Damage to rims or soft tops and cigarette burns inside the car are not covered by the insurance. Any such damages are to be reported on the signed incidence form when handing back the car. A charge will be raised accordingly.
10. PETROL:
On delivery of the rental car the level of petrol in the tank will be recorded in the contract. The rental car is to be returned with the same level. If the amount of petrol is insufficient on handover, the difference will be estimated and is to be paid on the spot.
*The mentioned prices are dependent on the current daily petrol prices in Greece and are therefore subject to fluctuation.
11. MINIMUM AGE OF DRIVER / VALID DRIVING LICENCE:
For drivers of category A & B cars, the minimum age requirement is 21 years and for all other categories, 23 years. He/she must have held a valid driving licence for at least 12 months.
We accept all valid driving licences issued by EU authorities. Driving licences of Non-EU-countries will only be accepted in combination with an International Driving Licence.
12. TRAFFIC VIOLATIONS:
Administrative sanctions resulting from traffic violations incurred during the rental period are at the expense of the renter.
13. TERRITORIAL USE OF A RENTAL CAR:
The use of a rental car is without exception only allowed within the state territory of Greece. It is not permitted to take the car out of Greece. By car rental on one of the Greek islands it is generally only permitted to drive the car on the same island. The car may not leave the island. It is not allowed to take rental cars from the mainland to the islands.
14. CAUTION:
At all stations a deposit of 400 Euro in cash or a credit card transaction receipt is necessary.
The minimum rental period is 3 days.
2. PRICE CALCULATION:
The basic rate is calculated in units of 24 hours, with a margin of 4 hours (Exceptions: Athens and Thessaloniki: 90 minutes) taken into consideration for the return of the vehicle. The rate for one day will be charged for return beyond this time.
3. METHOD OF PAYMENT:
Payment is made via a secure website using either Visa or MasterCard and in co-operation with Eurobank - Greece, which will also validate your credit card details. GreekHolidays will verify your booking details and arrange for the due amount to be charged to your credit card. By missing or false booking information the transaction will be deactivated and you will receive an e-mail notification.
4. CANCELLATION:
In case of customer cancellation one month before arrival, 100% of amount already paid will be refunded; up to 2 weeks before arrival, 50% and less than 2 weeks before arrival there will be no refund.
5. CATEGORY OF CAR:
We guarantee the delivery of a rental car within the chosen category. We do not accept reservations for a particular make of car and reserve the right to change the category in exceptional cases.
6. INCLUSIVE: Rates include the following:
a. unlimited kilometres
b. taxes
c. third party liability including insurance for occupants.
i. Death or 3rd party injury
ii. 3rd party material damages
iii. Fire damage
iv. Tires and Chassis Insurance
* All categories are without excess
d. theft, and damage caused by theft and vandalism (as long as the renter presents a police report).
*Cases of gross negligence on the part of the renter, which lead to theft, damage and vandalism, (e.g. leaving key in the car) prohibit the provision of a substitute vehicle and the refund of original rental charges, and are not covered by insurance.
Sums insured are determined by Greek/European regulations.
e. 24-hour breakdown service. Substitution of the vehicle within 48 hours in case of accident or breakdown. Accidents and collisions are to be reported within 24 hours.
f. additional driver
g. road map
7. ADDITIONAL SERVICES - on request:
a. Child Seat free of charge.
b. GPS 6€ + VAT per day.
c. WiFi on the Go at a cost of 8.00 per day (100mb/ day).
8. DELIVERIES AND COLLECTIONS:
TO OUR STATIONS ON CORFU: i. Free delivery / collection between 07:00 and 22:00 hrs at the airport or GreekHolidays town station. Between 22:00 and 07:00 hrs a supplement of 25 Euro will be charged, which is to be paid directly to GreekHolidays locally. ii. Deliveries to or collections from hotels and other places are only possible between 08:30 and 20:00 hrs. A supplement of 22,14€ per journey will be raised, which is to be paid directly to GreekHolidays locally.
TO ALL STATIONS ON CRETE / RHODES / HALKIDIKI: i. Free delivery / collection between 07:00 and 22:00 hrs at the airports, ports and towns with GreekHolidays stations. Between 22:00 and 07:00 hrs a supplement of 25 € will be charged, which is to be paid directly to GreekHolidays locally.
ii. Free delivery / collection between 08:30 and 20:00 hrs to / from all hotels and towns within 20 km from the next GreekHolidays station.
iii. Deliveries to or collections from hotels and places within 20 € 50 km from the nearest GreekHolidays station are only possible between 08:30 and 20:00 hrs. A supplement of 20 € per journey will be raised, which is to be paid directly to GreekHolidays locally.
iv. Deliveries to or collections from hotels and places within 50 - 100 km from the nearest GreekHolidays station are only possible between 08:30 and 20:00 hrs. A supplement of 30€ per journey will be raised, which is to be paid directly to GreekHolidays locally.
v. Deliveries to or collections from hotels and places, which are more than 100 km from the nearest GreekHolidays station, are only possible on request and with extra charge. Please contact us per email under: info@GreekHolidays.gr for further information regarding delivery and extra charges.
TO OUR STATIONS IN ATHENS AND THESSALONIKI:
i. Free delivery /collection between 07:00 and 22:00 hrs at the airports and GreekHolidays stations. Between 22:00 and 07:00 hrs a supplement of 25€ will be charged, which is to be paid directly to GreekHolidays locally.
ii. Delivery / collection to / from hotels or other places (except airports and GreekHolidays stations) is only possible on request and at extra charge. Please contact us at info@GreekHolidays.gr for further information about delivery / collection possibilities and supplements.
TO OUR STATIONS IN KALAMATA:
i. Free delivery /collection between 07:00 and 22:00 hrs at the airports and GreekHolidays stations. Between 22:00 and 07:00 hrs a supplement of 25€ will be charged, which is to be paid directly to GreekHolidays locally.
ii. Delivery / collection to / from hotels or other places (except airports and GreekHolidays stations) is only possible on request and at extra charge. Please contact us at info@GreekHolidays.gr for further information about delivery / collection possibilities and supplements.
MEETING POINT FOR TAKEOVER/RETURN OF RENTAL CAR:
Airport Heraklion: Upon arrival at the airport please report to our desk Nr. 26, which is located outside the arrival hall.
Airport Athens: After arrival at Athens airport please go to Exit B5.
Next to the exit B5 you will find the bus park P4. Here you will find our Autocandia shuttle bus (every 10 , 15 minutes), which will bring you to our station (ca. 7 km from the airport, driving time approx. 7 minutes).
Airport Thessaloniki:
After arrival at Thessaloniki airport please make your way to departure area B (there is a lift for your convenience).
At the car park opposite you will find our Autocandia shuttle bus, which will bring you to our station, ca. 2km outside the airport.
Airport Corfu:
After arrival at Corfu airport please make your way to the bus stop which is located 10 m right of the arrivals area.
Here you will find our Autocandia shuttle bus (every 15 minutes), which will bring you to our station, ca. 150 m outside the airport.
All other airports and ports:
You will be met at the exit of the safety area by a representative with a sign bearing your name.
Deliveries to hotels: At the reception
9. EXTRA COSTS:
a. If the wrong grade of petrol is filled, the renter will be required to pay for repairs caused by his/her negligence. The sum already paid for a full tank of petrol is not transferable to a substitute vehicle.
b. By loss of the key or remote control, the renter will be required to pay for a replacement. Price is dependant on dealer and make of car.
c. Damage to rims or soft tops and cigarette burns inside the car are not covered by the insurance. Any such damages are to be reported on the signed incidence form when handing back the car. A charge will be raised accordingly.
10. PETROL:
On delivery of the rental car the level of petrol in the tank will be recorded in the contract. The rental car is to be returned with the same level. If the amount of petrol is insufficient on handover, the difference will be estimated and is to be paid on the spot.
*The mentioned prices are dependent on the current daily petrol prices in Greece and are therefore subject to fluctuation.
11. MINIMUM AGE OF DRIVER / VALID DRIVING LICENCE:
For drivers of category A & B cars, the minimum age requirement is 21 years and for all other categories, 23 years. He/she must have held a valid driving licence for at least 12 months.
We accept all valid driving licences issued by EU authorities. Driving licences of Non-EU-countries will only be accepted in combination with an International Driving Licence.
12. TRAFFIC VIOLATIONS:
Administrative sanctions resulting from traffic violations incurred during the rental period are at the expense of the renter.
13. TERRITORIAL USE OF A RENTAL CAR:
The use of a rental car is without exception only allowed within the state territory of Greece. It is not permitted to take the car out of Greece. By car rental on one of the Greek islands it is generally only permitted to drive the car on the same island. The car may not leave the island. It is not allowed to take rental cars from the mainland to the islands.
14. CAUTION:
At all stations a deposit of 400 Euro in cash or a credit card transaction receipt is necessary.